PRIVACY POLICY

Last Updated: September 27, 2026

Reel Love Story (“Reel Love Story,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, submit an inquiry, communicate with us, or use our services.

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • your name;

  • email address;

  • telephone number;

  • social-media handle;

  • event type, date, venue, and location;

  • event details, preferences, and information you choose to share with us;

  • information submitted through inquiry or contact forms;

  • booking and payment-related information; and

  • communications between you and Reel Love Story.

We may also collect limited technical information when you visit our website, such as browser type, device information, IP address, referring pages, and general website activity where collected through our website provider, analytics tools, cookies, or similar technologies.

How We Use Your Information

We may use personal information to:

  • respond to inquiries and determine availability;

  • communicate with prospective and existing clients;

  • prepare quotes, proposals, agreements, and invoices;

  • manage bookings and provide contracted services;

  • process or facilitate payments;

  • plan for and capture events;

  • deliver completed content;

  • maintain appropriate business and financial records;

  • operate, maintain, and improve our website and services;

  • protect against fraud, misuse, or security concerns; and

  • comply with applicable legal obligations.

We will not use personal information for materially different purposes without obtaining consent where required by applicable law.

Event Content

As part of our services, Reel Love Story may capture photographs and video during live events.

The capture, delivery, permitted use, portfolio use, and privacy preferences relating to Event content are further addressed in the applicable Event Content Creation Service Agreement.

Permission for Reel Love Story to publicly use identifiable Client content for our portfolio, website, social media, or promotional purposes is handled separately during the booking process.

How We Share Information

Reel Love Story does not sell or rent personal information.

We may share personal information with trusted third-party service providers where reasonably necessary to operate our business or provide our services. These may include website hosting, cloud storage, booking, invoicing, payment processing, email, analytics, and content-delivery providers.

Some service providers may process or store information outside Ontario or Canada. Where this occurs, information may be subject to the laws of the jurisdiction in which it is processed or stored.

We may also disclose information where required or permitted by applicable law.

Cookies & Analytics

Our website may use cookies and similar technologies for website functionality, security, analytics, and improving the visitor experience.

Where required by applicable law, visitors will be provided with appropriate choices regarding non-essential cookies or similar technologies.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy applicable contractual, accounting, business, or legal requirements.

Retention of Event content may also be governed by the Client’s Event Content Creation Service Agreement.

Protecting Your Information

Reel Love Story uses reasonable administrative, technical, and organizational safeguards appropriate to the nature of the personal information under our control.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Access & Corrections

You may contact Reel Love Story to request access to personal information we hold about you or to request correction of inaccurate information, subject to applicable legal exceptions.

You may also contact us with questions or concerns regarding how your personal information is collected, used, disclosed, or retained.

Third-Party Websites

Our website may contain links to third-party websites, social-media platforms, or other services.

Reel Love Story is not responsible for the privacy practices, policies, or content of third-party websites. We encourage visitors to review the privacy policies of those services separately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, or legal requirements.

The most current version will be posted on this page with its updated effective date.

Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Reel Love Story
Privacy Contact: Annabelle Hayes-Tsiobanos
Email: reellovestory.co@gmail.com
Toronto, Ontario, Canada